Terms & Conditions

1. Acceptance of Terms

By accessing or using GenieRocket, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our service.

• These terms apply to all users, visitors, and anyone who accesses or uses the service
• We may update these terms from time to time — we'll notify you of significant changes
• Your continued use of the service after changes are posted constitutes acceptance of the revised terms

2. Description of Service

GenieRocket is an AI-powered business operating system designed to streamline and automate your business operations.

• Includes CRM, lead generation, appointment booking, and communication tools
• We provide a done-with-you installation service to get you up and running
• Service availability is not guaranteed 100% of the time — occasional downtime may occur for maintenance or updates
• Features and functionality may be updated, modified, or discontinued at our discretion

3. Account Terms

• You must provide accurate, complete, and current information when creating your account
• You are responsible for maintaining the security and confidentiality of your account credentials
• You must be at least 18 years of age to use the service
• One person or legal entity per account — sharing accounts is not permitted
• You are responsible for all activity that occurs under your account, whether authorized or not

If you suspect any unauthorized access to your account, please contact us immediately.

4. Payment Terms

• Fees are as listed on our pricing page and may vary based on the plan you select
• Setup fees are one-time charges and are non-refundable
• Monthly subscriptions are billed in advance on a recurring basis
• We reserve the right to change pricing with notice — existing customers may be grandfathered at their current rate
• Failed payments may result in service suspension until the balance is resolved

All prices are in USD unless otherwise specified.

5. Acceptable Use

You agree to use GenieRocket responsibly and in compliance with all applicable laws. Specifically, you agree not to:

• Use the service for any illegal, fraudulent, or unauthorized purposes
• Send spam, unsolicited communications, or bulk messages through the platform
• Attempt to reverse-engineer, decompile, or disassemble any part of the platform
• Interfere with the service, its infrastructure, or other users' access
• Violate any applicable local, state, national, or international laws or regulations

Violation of these rules may result in immediate account suspension or termination.

6. Intellectual Property

• GenieRocket, its branding, software, content, and all related materials are our intellectual property
• You retain full ownership of the data and content you create or upload to the platform
• By using the service, you grant us a limited license to use your data solely to provide and improve the service
• You may not copy, modify, distribute, sell, or lease any part of our proprietary materials without written permission

7. Data & Privacy

• Your data is handled in accordance with our Privacy Policy
• We take reasonable measures to protect your data using industry-standard security practices
• You are responsible for maintaining your own backups of critical data
• We may access your account data when necessary to provide technical support or resolve issues

For full details on how we handle your information, please review our Privacy Policy.

8. Limitation of Liability

The service is provided "as is" and "as available" without warranties of any kind, either express or implied.

• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability is limited to the amount of fees you have paid to us in the 12 months preceding the claim
• We do not guarantee specific business results, revenue increases, or outcomes from using the platform
• We are not responsible for third-party services, integrations, or content accessed through our platform

9. Termination

• You may cancel your account at any time by contacting our support team
• We may suspend or terminate your account if you violate these terms
• Upon termination, your data may be deleted after a 30-day grace period
• Sections regarding intellectual property, limitation of liability, and governing law will survive termination

If you wish to export your data before cancellation, please contact us and we'll assist with the process.

10. Governing Law

• These terms are governed by and construed in accordance with the laws of the United States
• Any disputes arising from these terms will be resolved through binding arbitration
• You waive the right to participate in class action lawsuits or class-wide arbitration

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

11. Contact Us

If you have any questions about these Terms & Conditions, please reach out:

• Email: [email protected]
• Website: www.genierocket.com