Terms & Conditions — GenieRocket

Terms & Conditions

Please review these terms carefully before using GenieRocket. They govern your access to and use of our platform and services.

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This document is for informational purposes. Consult a legal professional for advice specific to your situation.

01 Acceptance of Terms

By accessing or using the GenieRocket website (www.genierocket.com), platform, or any related services (collectively, the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all of these Terms, you must not access or use the Service.

These Terms constitute a legally binding agreement between you ("you," "your," or "User") and GenieRocket ("we," "us," or "our"), operated by Brad Parnell. We reserve the right to modify these Terms at any time, and your continued use of the Service following any changes constitutes acceptance of those changes.

02 Description of Services

GenieRocket is an AI-powered business operating system designed to consolidate and streamline business operations. Our platform provides an integrated suite of tools including, but not limited to:

  • Customer Relationship Management (CRM) and contact management
  • Lead generation, capture, and nurturing tools
  • Appointment booking and calendar management
  • Multi-channel communication (email, SMS, voice)
  • Marketing automation and pipeline management
  • AI-powered features including Voice AI capabilities
  • Reporting, analytics, and business intelligence

The Service is built on the GoHighLevel platform and is provided as a white-labeled software-as-a-service (SaaS) solution. Features and functionality may vary based on your selected subscription plan and add-ons.

03 Account Registration and Responsibilities

To access the Service, you must create an account and provide accurate, current, and complete information during the registration process. You agree to:

  • Maintain the accuracy of your account information and update it promptly if it changes.
  • Keep your login credentials confidential and not share them with any third party.
  • Accept responsibility for all activities that occur under your account.
  • Notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account.

We reserve the right to suspend or terminate any account that we reasonably believe has been compromised, is being used fraudulently, or is in violation of these Terms.

04 Pricing and Payments

Access to the Service requires a paid subscription. Our current plans and pricing include:

  • GenieRocket OS: $497 per month — Full access to the core business operating system.
  • Leads Engine Add-On: $297 per month — Advanced lead generation and automation capabilities.
  • Voice AI Add-On: $197 per month — AI-powered voice communication features.

Additional terms related to pricing and payments:

  • Certain plans may require a one-time setup fee, which will be communicated to you prior to onboarding.
  • All subscriptions are billed on a recurring monthly basis. Payment is due at the beginning of each billing cycle.
  • Prices are subject to change with at least 30 days' written notice. Changes will apply at the start of the next billing cycle following the notice period.
  • Payments are processed securely through Stripe. By providing payment information, you authorize us to charge your designated payment method for all applicable fees.
  • You are responsible for all applicable taxes associated with your subscription.
  • Failed payments may result in suspension of access to the Service until the outstanding balance is resolved.

05 Cancellation and Refunds

You may cancel your subscription at any time by contacting us at [email protected] or through your account settings.

  • Upon cancellation, your access to the Service will continue until the end of your current paid billing period.
  • No prorated refunds will be issued for partial billing periods.
  • One-time setup fees are non-refundable once onboarding has commenced.
  • We reserve the right to offer refunds or credits on a case-by-case basis at our sole discretion.
  • Upon cancellation, you are responsible for exporting any data you wish to retain before your access expires. We are not obligated to maintain your data after the end of your subscription period, though we may do so for a reasonable transition period.

06 Intellectual Property

All content, features, and functionality of the Service — including but not limited to text, graphics, logos, icons, images, software, and the overall design and arrangement thereof — are the exclusive property of GenieRocket or its licensors and are protected by copyright, trademark, and other intellectual property laws.

  • You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes in accordance with these Terms.
  • You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, reverse engineer, or otherwise exploit any content or materials from the Service without our prior written consent.
  • You retain ownership of all content, data, and materials that you upload or input into the Service ("Your Content"). By using the Service, you grant us a limited license to host, process, and display Your Content as necessary to provide the Service.

07 Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service in any way that violates any applicable federal, state, local, or international law or regulation.
  • Send unsolicited communications, spam, or any content that violates anti-spam laws (e.g., CAN-SPAM, TCPA, GDPR).
  • Transmit any material that is defamatory, obscene, threatening, abusive, or otherwise objectionable.
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.
  • Attempt to gain unauthorized access to any part of the Service, other accounts, computer systems, or networks connected to the Service.
  • Introduce viruses, malware, or other harmful code to the Service.
  • Use the Service to infringe upon the intellectual property rights of any third party.
  • Resell, sublicense, or redistribute access to the Service without our express written permission.
  • Use automated means (bots, scrapers, etc.) to access the Service beyond what is provided through our intended features.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund.

08 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GENIEROCKET, ITS OWNER, AFFILIATES, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, data, or business opportunities
  • Business interruption or downtime
  • Cost of procurement of substitute services
  • Any damages arising from unauthorized access to or alteration of your transmissions or data

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total cumulative liability to you for all claims arising out of or related to the Service shall not exceed the total amount you paid to us during the twelve (12) months immediately preceding the event giving rise to the claim.

09 Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, GENIEROCKET DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
  • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
  • WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE
  • WARRANTIES THAT DEFECTS IN THE SERVICE WILL BE CORRECTED

You acknowledge that you use the Service at your own risk. Any material downloaded or otherwise obtained through the Service is done at your own discretion and risk.

10 Indemnification

You agree to indemnify, defend, and hold harmless GenieRocket, its owner (Brad Parnell), affiliates, officers, agents, and employees from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service or any activity under your account
  • Your violation of these Terms or any applicable law or regulation
  • Your violation of any rights of a third party, including intellectual property, privacy, or publicity rights
  • Any content you upload, transmit, or make available through the Service

This indemnification obligation shall survive the termination of these Terms and your use of the Service.

11 Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration or in the courts of competent jurisdiction, as permitted by applicable law. Each party shall bear its own costs and attorneys' fees unless otherwise determined by the arbitrator or court.

12 Modifications to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. When we make material changes, we will make reasonable efforts to notify you, such as by posting a notice on our website or sending an email to the address associated with your account.

Material changes will take effect no earlier than thirty (30) days after notice is provided. Non-material changes may take effect immediately. Your continued use of the Service after any modifications to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue your use of the Service.

13 Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

  • Breach of these Terms or the Acceptable Use Policy
  • Non-payment of applicable fees
  • Fraudulent or illegal activity
  • At our sole discretion, if we determine that continued use is detrimental to the Service or other users

Upon termination:

  • Your right to access and use the Service will immediately cease.
  • We may delete your account data after a reasonable period following termination.
  • All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected].

14 Severability and Entire Agreement

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and GenieRocket regarding your use of the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

15 Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

Effective Date: